As the director of Federal Student Aid's Operations Performance Division (OPD), I welcome you to the Default Prevention and Management Web site. This Web site is intended to provide default-related information, references, and resources in one location.
The Operations Performance Division is still located in Washington, DC and applicable phone numbers of staff members remain the same.
OPD calculates draft and official cohort default rates, disseminates the rates to schools electronically and allows schools the ability to challenge/appeal the rates since both benefits and sanctions apply to particular cohort default rate thresholds. Guaranty agency and lender cohort default rates are also calculated and disseminated by OPD; however, this Web site pertains only to school cohort default rates and associated issues including default prevention.
I invite you to peruse the question and answer section in which we include our most frequently asked questions. Should you need any further information regarding school cohort default rates, please contact our hotline at (202) 377-4259 or e-mail us at fsa.schools.default.management@ed.gov.
In addition to cohort default rate assistance, Federal Student Aid provides default prevention support for schools. For questions related to default prevention, contact defaultpreventionassistance@ed.gov. For consolidated delinquency and default prevention resources, refer to the Default Prevention Resource Information Web page.
Regards,
Katrina Turner
Director
Operations Performance Division
The audience-specific links listed below are categorized by Financial Aid Professionals, Data Managers and Students.
