4. COD School Relations Center

For questions related to general Common Origination and Disbursement (COD), ACG, National SMART Grant, Pell Grant, and Direct Loan processing.

ACG/National SMART Grant/Pell Grant Programs: 800-4PGRANT (800-474-7268)
Direct Loan Program: 800-848-0978 (no cost per call)
Applicant Services Line: 800-557-7394 (no cost per call)
TDD: 877-461-7010 (no cost per call)
FAX: 877-623-5082 (no cost per call)
E-mail: codsupport@acs-inc.com
Website: www.cod.ed.gov
Office Hours: 8:00 a.m. - 8:00 p.m. (ET) Monday through Friday

General COD:

COD Web Processing
Custom System (Mainframe) Assistance
Document/Batch Processing
Current Funding Level

Pell Grant Program:

Administrative Cost Allowance
Post-Deadline Processing
Reports and Data Requests
ESOA, MRR, and POP Questions

ACG and National SMART Grant Programs:

HS Program Codes and CIP Codes
Funding Adjustments
Reconciliation
Post-Deadline Processing
Reports and Data Request
ESOA and MRR Questions

Direct Loan Program:

Reconciliation and Closeout
Master Promissory Notes (Electronic and Paper)
PLUS Loan Credit Checks/Appeals
PLUS Loan Borrower Issues
PLUS Loan Endorser Inquiries
Reports
Refunds of Cash