1. Campus - Based Call Center

• For questions related to Perkins default rates, FISAP information, and Campus-Based Programs.

  Phone: 877-801-7168 (no cost per call)
  

2. CPS/SAIG Technical Support

• For questions related to FAFSA/ISIR processing; password resets and other assistance with CPS, SAIG, and R2T4 Web products; and help with software products such as EDconnect and EDExpress.

  Phone: 800-330-5947 (no cost per call)
  

3. Closed School Contacts

• Questions about school closure, unpaid refunds, poor quality of education/student services.

Phone: 1-800-4-FED-AID (1-800-433-3243)

4. COD School Relations Center

• For questions related to general Common Origination and Disbursement (COD), ACG, National SMART Grant, Pell Grant, and Direct Loan processing.

  ACG/National SMART Grant/Pell Grant Programs -
  Phone: 800-4PGRANT (800-474-7268)
  Direct Loan Program -
  Phone: 800-848-0978 (no cost per call)
  Applicant Services Line -
  Phone: 800-557-7394 (no cost per call)

5. eZ Audit

• Questions about financial statements and compliance audits through the web
  

  Phone: 1-877-263-0780

6. FSA Research and Customer Care Center

• Contact the FSA Research and Customer Care Center (RCCC) for assistance regarding FSA programs and the Information for Financial Aid Professionals (IFAP) web page.

Phone: 1-800-433-7327

7. G5/GAPS Hotline

• For questions related to G5, the Department of Education's electronic system for grants management and payments.

  Phone: 888-336-8930 (no cost per call)
  

8. National Student Loan Data System (NSLDS)

• Contact the National Student Loan Data System Customer Service Center for assistance regarding eligibility questions, overpayments, details on loan history and other NSLDS functions.
  Phone: 1-800-999-8219

9. PEPS Hotline

• Questions about connectivity interruptions or other PEPS application problems

Phone: 1-877-366-3338

1. Common Services for Borrowers/Direct Loan Servicing Center

• Contact to receive clarification or interpretation of policies and regulations.
  Phone: School Services: 888-877-7658

2. Default Resolution Group

• Questions on issues regarding individual loan status and repayment of loans in default.

Phone: 1-800-621-3115

3. Direct Loan Consolidation Center

• Questions regarding special programs used to simplify loan repayment can be directed here.
  Phone: 800-557-7392

4. Disability Discharge Loan Servicing Center

• Questions about applications for conditional disability discharge.

Phone: 1-888-869-4169

5. Federal Student Aid Information Center

• Questions about the FAFSA application, Renewal FAFSA on the Web, and Corrections to a FAFSA direct students here.

Phone: 1-800-433-3243 (1-800-4 FED AID)

• Call for information about student loans.
  Phone: 202-377-3800 (Toll) Washington DC

• General Conference information can be found here

Phone: 202-377-3633

2. Default Prevention and Management

• Questions regarding school cohort default rates, processes appeals/adjustments/challenges to the default rate data, and default prevention tools and techniques.
  Phone: 202-377-4259 (Calls responded to within 24-48 hours)

• Questions about how schools can participate as experimental sites should be directed here.
  Phone: 202-377-4380

• Contact us to recieve information regarding Lender or Guaranty Agency default rates.

Phone: 202-377-3053

5. Quality Assurance program

• The Quality Assurance Program helps schools Attain, Sustain, and Advance exceptional student aid delivery and service excellence.
  Phone: Not Available

6. School Participation Teams

• Information and guidance on audit resolution, financial analysis, program reviews, technical assistance, and school and program eligibility/recertification.
  Phone: By Region