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FSA Customer Service Centers

Have a question about Federal Student Financial Aid or one of the FSA services the Department of Education provides? Contact one of our Customer Service Centers.

If you are not sure which Service Center to call please contact the Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

2. CPS/SAIG Technical Support

For questions related to FAFSA/ISIR processing; password resets and other assistance with CPS, SAIG, and R2T4 Web products; and help with software products such as EDconnect and EDExpress.

Phone: 800-330-5947 (no cost per call)
TDD: 800-511-5806 (no cost per call)
Fax: 319-665-7662
E-mail: CPSSAIG@ed.gov
Office Hours: 7:00 a.m. - 7:00 p.m. (CT) Monday through Friday

Technical support includes assistance with the following:

CPS Batch Status
CPS Test System
EDE Enrollment and Participation (www.FSAwebenroll.ed.gov)
FSA Download Web Site (www.FSAdownload.ed.gov)
Custom/Combo/Mainframe Support
Rejected EDE Records and Batches
FAA Access to CPS Online (http://www.fafsa.ed.gov/FOTWWebApp/faa/faa.jsp):
SAIG Support
Software Support (such as EDExpress, Direct Loan Tools, and more)
TD (TransactionDelivery) Client/EasyAccess Software
Technical References and Documentation (www.FSAdownload.ed.gov)

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