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FSA Customer Service Centers

Have a question about Federal Student Financial Aid or one of the FSA services the Department of Education provides? Contact one of our Customer Service Centers.

If you are not sure which Service Center to call please contact the Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

2. Default Resolution Group

Contact the Default Resolution Group for assistance on issues regarding individual loan status and repayment of loans in default and owed to the Department of Education.

Mail:
U.S. Department of Education
Default Resolution Group
P.O. Box 5609
Greenville, TX 75403-5609

Phone: 1-800-621-3115
TDD: 877-825-9923
E-mail: mailto:dcshelp@vangent.com
Website: http://www.ed.gov/offices/OSFAP/DCS
Office Hours: Monday - Saturday 8:00 a.m. - 10:00 p.m. (EST)

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