Posted Date: April 16, 2012

Author:  Jana Hernandes, Service Director, Operations, Federal Student Aid

Subject: Loan Servicing Information - Granite State - GSMR Joins Federal Loan Servicer Team

In a September 23, 2011 Electronic Announcement on the Information for Financial Aid Professionals (IFAP) Web site, we informed the community of the expansion of our federal loan servicer team.  This expansion will occur through new federal loan servicing contracts awarded under the HCERA/SAFRA Not-For-Profit (NFP) Servicer Program solicitation.  The solicitation offered NFP entities the opportunity to submit proposals individually and in teams for servicing borrower accounts on our behalf.  Whether individual or team award, our customers will know and face one servicer.

At this time, we are pleased to announce that Granite State – GSMR is now a member of our federal loan servicer team.  Granite State – GSMR will be identified in the National Student Loan Data System (NSLDS) as follows:

Servicer NameNSLDS NameNSLDS ED Servicer Code

Granite State – GSMR

DEPT OF ED/GRANITE STATE-GSMR-NH

504

Note: For NSLDS identification information for all members of our federal loan servicer team, refer to the attachment to this announcement titled “Federal Loan Servicer NSLDS Identification Information (April 16, 2012).”

Borrower and school contact information for Granite State – GSMR is available on the IFAP Web site’s Loan Servicing Centers for Students page and Loan Servicing Centers for Schools page, respectively.

Direct Loan Borrower Account Transfers to Granite State – GSMR

We plan to transfer existing William D. Ford Federal Direct Loan (Direct Loan) Program borrower accounts to Granite State – GSMR beginning in April 2012.  The accounts we will transfer are currently assigned to the Direct Loan Servicing Center (ACS) and generally belong to borrowers who have no loans in an in-school or grace period.  We will include all of a borrower’s loans in the transfer to Granite State – GSMR.

We present other key information about the upcoming transfers to Granite State – GSMR in question and answer format below.

Q1: How will a borrower know if his or her Direct Loans have been transferred to Granite State – GSMR?

A1: When we transfer a student or parent borrower’s Direct Loans from the Direct Loan Servicing Center (ACS) to Granite State – GSMR, the Direct Loan Servicing Center (ACS) will send an e-mail notification to the borrower provided there is a valid e-mail address on file.  The e-mail will include preliminary notice of the transfer and Granite State – GSMR’s name and contact information.

Regardless of whether the borrower receives an e-mail notification from the Direct Loan Servicing Center (ACS), the new servicer, Granite State – GSMR, will correspond with the borrower after the transferred loans have been fully loaded to its system.  In this correspondence to the borrower, Granite State – GSMR will explain that the borrower’s Direct Loans have been transferred and that Granite State – GSMR will service the loans on our behalf going forward.  The correspondence will include both toll-free phone number and Web site information for Granite State – GSMR.

Q2: How will a school know which federal loan servicer—Direct Loan Servicing Center (ACS) or Granite State – GSMR —is servicing a borrower’s Direct Loans?

A2: In addition to the student or parent borrower receiving correspondence from the new federal loan servicer, Granite State – GSMR, it will be identified as the servicer of the borrower’s Direct Loans in the National Student Loan Data System (NSLDS).  Granite State – GSMR reports this information to the NSLDS after the transferred loans have been fully loaded to its system.  Both the borrower and the school will be able to view the federal loan servicer code and name associated with each loan via the NSLDS Student Access Web site and the NSLDS Professional Access Web site, respectively.

In addition to individual Web lookups, the School Portfolio Report (SCHPR1) is available to schools by request under the Report Tab on the NSLDS Professional Access Web site.  This report provides a school with information about all Direct Loan and/or Federal Family Education Loan (FFEL) program loans associated with its school code.  It includes loans that are serviced by all servicers, including our federal loan servicers, and provides identifying information about the servicer for each loan.  The report is delivered to the school’s Student Aid Internet Gateway (SAIG) mailbox.  For complete information about this report, refer to NSLDS Newsletter 29 and NSLDS Newsletter 35 on the IFAP Web site.

Q3: How long will it take for Granite State – GSMR’s information to be reflected in the NSLDS?

A3: The federal loan servicers report loan information to the NSLDS on a weekly basis.  As a general rule, when we transfer a student or parent borrower’s Direct Loans from the Direct Loan Servicing Center (ACS) to Granite State – GSMR, the new servicer information should be available in the NSLDS within seven to ten business days after the transferred loans have been fully loaded to Granite State – GSMR’s system and Granite State – GSMR corresponds with the borrower.

The majority of servicer-to-servicer transfers are completed on schedule.  However, in some cases, issues can occur with the data transfer and delay availability of the information in the NSLDS.  If a school is concerned about Granite State – GSMR’s information not being available in the NSLDS, it should contact the Federal Student Aid Research and Customer Care Center (RCCC) at 800/433-7327 or fsa.customer.support@ed.gov for assistance.

Q4: Will it be necessary for a borrower to reinitiate actions related to the current status of his or her account (for example, reapply for a deferment or forbearance)?

A4: Loan status information will be included when we transfer a student or parent borrower’s Direct Loans from the Direct Loan Servicing Center (ACS) to Granite State – GSMR.  The borrower should experience no break or gap in any current status (such as deferment or forbearance) that applies to his or her Direct Loans as a result of the transfer.  If a borrower is concerned about a break or gap in current status, he or she should contact Granite State – GSMR for assistance.

Q5: Will it be necessary for a borrower to reinitiate services related to his or her account (for example, account access via the Web, electronic correspondence, and automatic debit or Web payments)?

A5: When we transfer a student or parent borrower’s Direct Loans from the Direct Loan Servicing Center (ACS) to Granite State – GSMR, it will be necessary for the borrower to contact Granite State – GSMR to reinitiate some services related to the borrower’s account.  After the transferred loans have been fully loaded to Granite State – GSMR’s system, Granite State – GSMR will provide correspondence to the borrower that explains how the borrower establishes account access via the Web and signs up for other services (such as Web payments, electronic correspondence, and, if necessary, automatic debit).    If a borrower has questions about reinitiating account services, he or she should contact Granite State – GSMR for assistance.

Contact Information

We appreciate the community’s ongoing support of our expanding approach to servicing federally-owned loans.  We will continue to inform you of each new servicer’s implementation and accompanying borrower account transfers through announcements on the IFAP Web site.  The subject of these Electronic Announcements will begin with the words “Loan Servicing Information” as does this one.

If you have questions about Direct Loans transferred to Granite State – GSMR, contact Granite State – GSMR directly.  Contact information for Granite State – GSMR can be found on the Loan Servicing Centers for Schools Contact Information page on the IFAP Web site.

Attachments/Enclosures:

Federal Loan Servicer NSLDS Identification Information (April 16, 2012) in PDF Format, 19KB, 1 Page

   

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