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Help - Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

Default Resolution Group

For questions related to individual loan status and repayment of loans in default and owed to the Department of Education.

Phone: 800-621-3115
TDD: 877-825-9923
E-mail: drghelp@ed.gov
Web site: https://www.myeddebt.com/borrower/
Office Hours: 8:00 a.m. - 10:00 p.m. (ET), Monday through Friday. 8:00 a.m. - 7:00 p.m. (ET), Saturday.

Mail:
U.S. Department of Education
Default Resolution Group
P.O. Box 5609
Greenville, TX 75403-5609

Borrower Payments:
National Payment Center
P.O. Box 105028
Atlanta, GA 30348-5028

 
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