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Help - Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

Loan Consolidation for Applicants

Effective May 18, 2014, the Department of Education (the Department) has one Direct Consolidation Loan process. For general information about Direct Consolidation Loans, visit the StudentAid.gov Web site at http://studentaid.ed.gov/repay-loans/consolidation. The Department also has other resources to assist applicants before they apply, while they complete the application, and after they submit the application for a Direct Consolidation Loan.

Questions Before Applying

To ask questions about consolidating his or her loans before applying for a Direct Consolidation Loan, an applicant can contact the Loan Consolidation Information Call Center at 1-800-557-7392.

Technical Assistance While Completing Online Application

To request technical assistance while signed in to StudentLoans.gov and completing the Federal Direct Consolidation Loan Application and Promissory Note, an applicant can click on the Contact Us tab in the top menu bar of StudentLoans.gov. The applicant can then 1) complete and submit the feedback form or 2) click on Additional Information and contact the Student Loan Support Center at the phone number provided.

Questions After Submitting Application

To ask questions after submitting a Federal Direct Consolidation Loan Application and Promissory Note electronically via StudentLoans.gov or by mailing a paper application, an applicant must contact the consolidation servicer he or she selected during the application process. The contact information for all consolidation servicers is as follows:

  • Great Lakes Educational Loan Services, Inc.

    Phone: 800-236-4300

    Web site: www.mygreatlakes.org

    Mailing Address:     Consolidation Department
    P.O. Box 8956
    Madison, WI 53708

  • Navient

    Phone: 800-722-1300

    Web site: www.navient.com

    Mailing Address:     Navient
    Attn: ED Loan Consolidation
    P.O. Box 6180
    Indianapolis, IN 46206

  • Nelnet

    Phone: 866-426-6765

    Web site: www.nelnet.com

    Mailing Address:     Nelnet
    P.O. Box 82658
    Lincoln, NE 68501

 
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