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Help - Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

Loan Servicing Centers for Students

  • Aspire Resources Inc.


    Phone: 855/475-3335
    Fax: 515/471-8180
    TDD/TTY: 855/475-4889
    Overseas borrowers: 515/471-3999
    Web site: www.AspireResourcesInc.com
    E-mail: LoanCounsel@AspireResourcesInc.com
    Office Hours: 7:00 a.m. - 7:30 p.m. (CT), Monday through Friday.

  • CornerStone


    Phone: 800/663-1662
    Fax: 801/366-8400
    TDD/TTY: 801/321-7130
    Overseas borrowers: 801/321-7295
    Web site: www.MyCornerStoneLoan.org
    E-mail: CustomerService@mycornerstoneloan.org
    Office Hours: 6:00 a.m. - 7:00 p.m. (MT), Monday through Thursday. 6:00 a.m. - 5:00 p.m. (MT), Friday.

  • ECSI Federal Perkins Loan Servicer


    Phone: 866/313-3797
    Fax: 412/490-7498
    TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
    Overseas borrowers: 866/313-3797
    Web site: www.efpls.com
    Office Hours: 8:00 a.m. – 8:00 p.m. (ET), Monday through Friday.

  • ESA/Edfinancial


    Phone: 855/337-6884
    Fax: 865/692-6348 or 865/692-6349
    TDD/TTY: 855/337-6884
    Overseas borrowers: 855/337-6884
    Web site: www.edfinancial.com/DL
    Contact Us Page: www.edfinancial.com/Contact
    Office Hours: 8:00 a.m. – 8:30 p.m. (ET), Monday through Thursday. 8:00 a.m. – 6:00 p.m. (ET), Friday.

  • FedLoan Servicing (PHEAA)


    Phone: 800/699-2908
    Fax: 717/720-1628
    TDD/TTY: 800/722-8189
    Overseas borrowers: 717/720-1985
    Web site: www.myfedloan.org
    Office Hours: 8:00 a.m. – 11:00 p.m. (ET), Monday through Thursday. 8:00 a.m. – 9:00 p.m. (ET), Friday.

  • Granite State - GSMR


    Phone: 888/556-0022
    Fax: 603/227-5415
    TDD/TTY: A borrower who is hearing-impaired may e-mail dlcustomerservice@gsmr.org for assistance. A borrower who is hearing-impaired may also use the 711 Telecommunications Relay Service for assistance.
    Overseas borrowers: 603/227-5321
    Web site: www.gsmr.org
    E-mail: dlcustomerservice@gsmr.org
    Office Hours: 8:00 a.m. – 6:00 p.m. (ET), Monday through Friday.

  • Great Lakes Educational Loan Services, Inc.


    Phone: 800/236-4300
    Fax: 800/375-5288
    TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
    Overseas borrowers: 608/246-1700
    Web site: www.mygreatlakes.org
    Office Hours: 7:00 a.m. - 9:00 p.m. (CT), Monday through Friday.

  • MOHELA


    Phone: 888/866-4352
    Fax: 866/222-7060
    TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
    Overseas borrowers: 636/532-0600
    Web site: www.mohela.com
    Office Hours: 8:00 a.m. - 8:00 p.m. (CT), Monday through Thursday. 8:00 a.m. - 5:00 p.m. (CT), Friday.

  • Nelnet


    Phone: 888/486-4722
    Fax: 877/402-5816
    TDD/TTY: A borrower who is hearing-impaired may Web chat with a representative by visiting the Web site and clicking on "Chat Now".
    Overseas borrowers: 303/696-3625
    Web site: www.nelnet.com
    Office Hours: 24 hours a day, 7 days a week.

  • OSLA Servicing


    Phone: 866/264-9762
    Fax: 855/813-2224
    TDD/TTY: 405/556-9230
    Web site: www.osla.org
    E-mail: DLcustserv@osla.org
    Office Hours: 8:00 a.m. – 5:00 p.m. (CT), Monday through Friday.

  • Sallie Mae


    Phone: 800/722-1300
    Fax: 866/266-0178 (within United States)
    Fax: 570/706-8563 (outside United States)
    TDD/TTY: 877/713-3833
    Overseas borrowers: If toll-free (no cost per call) number cannot be accessed, use 317/806-0580 (cost per call)
    Web site: www.salliemae.com/FederalLoans
    Office Hours: 8:00 a.m. - 9:00 p.m. (ET), Monday through Thursday. 8:00 a.m. - 8:00 p.m. (ET), Friday.

  • VSAC Federal Loans


    Phone: 888/932-5626
    Fax: 802/654-3777
    TDD/TTY: 800/281-3341
    Overseas borrowers: 802/654-3796
    Web site: www.VSACFederalLoans.org
    E-mail: fedinfo@vsac.org
    Office Hours: 8:00 a.m. – 6:00 p.m. (ET), Monday through Thursday. 8:00 a.m. - 4:30 p.m. (ET), Friday.

 
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