Help - Contact Information
Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at firstname.lastname@example.org.
For questions about loan repayment or other loan servicing issues, a borrower can contact his or her loan servicing center. – Click here for Loan Servicing Center Information.
Service Centers for Students
Default Resolution Group
For questions related to individual loan status and repayment of loans in default.
Federal Student Aid Information Center (FSAIC)
Questions about the FAFSA application, pre-filled FAFSA on the Web, FAFSA4caster, corrections to a FAFSA, FSA publications and loan inquiries.
Phone: 800-433-3243 (800-4 FED AID)
Health Education Assistance Loan (HEAL) Program for Borrowers
For questions related to the Health Education Assistance Loan (HEAL) Program.
Phone: Click on “More” for detailed contact information.
Loan Consolidation for Applicants
For questions related to the Direct Consolidation Loan application process.
Office of the Ombudsman FSA
Call for information about student loans.
Phone: 202-377-3800 (Toll) Washington DC
Total and Permanent Disability Discharge and Veterans Disability Discharge
For questions related to the disability discharge process.
Loan Servicing Centers for Students
For questions about loan repayment or other loan servicing issues, a borrower can contact his or her loan servicing center.
- Aspire Resources Inc.
- ECSI Federal Perkins Loan Servicer
- FedLoan Servicing (PHEAA)
- Granite State - GSMR
- Great Lakes Educational Loan Services, Inc.
- OSLA Servicing
- Sallie Mae
- VSAC Federal Loans