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Help - Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

To jump to another "Contact Information" section, please click Service Center for Schools, Federal Student Aid Offices, or Quick Reference to Call Centers (PDF).

For questions about loan repayment or other loan servicing issues, a borrower can contact his or her loan servicing center. – Click here for Loan Servicing Center Information.

Service Centers for Students

  • Default Resolution Group


    For questions related to individual loan status and repayment of loans in default.

    Phone: 800-621-3115

  • Federal Student Aid Information Center (FSAIC)


    Questions about the FAFSA application, pre-filled FAFSA on the Web, FAFSA4caster, corrections to a FAFSA, FSA publications and loan inquiries.

    Phone: 800-433-3243 (800-4 FED AID)

  • Loan Consolidation for Applicants


    For questions related to the Direct Consolidation Loan application processes.

  • Office of the Ombudsman FSA


    Call for information about student loans.

    Phone: 202-377-3800 (Toll) Washington DC

  • Total and Permanent Disability Discharge and Veterans Disability Discharge


    For questions related to the disability discharge process.

    Phone: 888-303-7818

Loan Servicing Centers for Students

  • For questions about loan repayment or other loan servicing issues, a borrower can contact his or her loan servicing center.

    • Aspire Resources Inc.
    • CornerStone
    • ECSI Federal Perkins Loan Servicer
    • ESA/Edfinancial
    • FedLoan Servicing (PHEAA)
    • Granite State - GSMR
    • Great Lakes Educational Loan Services, Inc.
    • MOHELA
    • Nelnet
    • OSLA Servicing
    • Sallie Mae
    • VSAC Federal Loans
 
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