IFAP - Information for Financial Aid Professionals

Have a question about Federal Student Financial Aid or one of the FSA services the Department of Education provides? Contact one of our Customer Service Centers.

If you are not sure which Service Center to call please contact the Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

6. Office of the Ombudsman, FSA

The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder or visit our web site for further information. Current students should contact their financial aid office first.

When contacting the Ombudsman Office, be ready to:

Identify the problem and the reason behind it
Define expectations
Describe actions already taken to resolve the problem
Supply documentation to support your position

The easiest way to contact the Ombudsman is to file an on-line assistance request through wwww.ombudsman.ed.gov. Other contact options are:

Mail:
Office of the Ombudsman
Federal Student Aid
US Department of Education
Fourth Floor (UCP-3/MS 5144)
830 First Street NE
Washington, DC 20202-5144

Phone: 202-377-3800 (Toll) Washington DC - Financial Aid Professionals should use this number.
Phone Toll Free: 1-877-557-2575 (Best used to initiate a Case)
TDD: 202-377-3800
E-Mail: fsaombudsmanoffice@ed.gov
Website: http://ombudsman.ed.gov/ or http://fsahelp.ed.gov