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Federal Student Aid Logo - Start Here, Go Further

Financial Aid Professionals

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The IFAP online library contains technical publications, regulations, and policy guidance on the administration of the Federal Student Aid programs.

FSA Customer Service Centers

Have a question about Federal Student Financial Aid or one of the FSA services the Department of Education provides? Contact one of our Customer Service Centers.

If you are not sure which Service Center to call please contact the Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

6. School Participation Teams

Call the appropriate School Participation Team for information and guidance on audit resolution, financial analysis, program reviews, technical assistance, and school and program eligibility/recertification.

Website for School and Program Eligibility/Recertification: http://www.eligcert.ed.gov

Foreign School Team
Wash DC 202-377-3168

School Participation Team - New York/Boston (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont New Jersey, New York, Puerto Rico, Virgin Islands)
Boston - 617-289-0133
New York - 646-428-3750
Wash DC - 202-377-3173

School Participation Team - Philadelphia (DC, Delaware, Maryland, Pennsylvania, Virginia, West Virginia)
Philadelphia - 215-656-6442
Wash DC - 202-377-3173

School Participation Team - Atlanta (Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina)
Atlanta - 404-562-6315
Wash DC - 202-377-3173

School Participation Team - Chicago (Illinois, Indiana, Minnesota, Ohio, Wisconsin)
Chicago - 312-730-1511
Wash DC - 202-377-3173

School Participation Team - Dallas (Arkansas, Louisiana, New Mexico, Oklahoma, Texas)
Dallas - 214-661-9490
Wash DC - 202-377-3173

School Participation Team - Kansas City (Iowa, Kansas, Kentucky, Missouri, Nebraska, Tennessee)
Kansas City - 816-268-0410
Wash DC - 202-377-3173

School Participation Team - Denver (Colorado, Michigan, Montana, North Dakota, South Dakota, Utah, Wyoming)
Denver - 303-844-3677

School Participation Team - San Francisco/Seattle (Alaska, American Samoa, Arizona, ,California, Guam, Hawaii, Nevada, Palau, Marshall Islands, N. Marianas State of Micronesia, Idaho, Oregon, Washington)
San Francisco 415-486-5677
Seattle 206-615-2594
Wash DC 202-377-3173

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