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Loan Servicing and Collection Information

Information for Financial Aid Professionals (IFAP)
Federal Student Aid recognizes the important work members of the community do in assisting consumers with the servicing and collection of their federally-owned loans. Federally-owned student loans include Direct Loan Program loans, TEACH Grants converted to Direct Unsubsidized Loans, FFEL Program loans purchased by the U.S. Department of Education (the Department), and Federal Perkins Loan Program loans assigned to the Department.
Federal Student Aid has consolidated its servicing and collection information and resources on this page. The information and resources are organized into key topical areas below and other useful contact, website, training, and guidance links to the right. Each time we update this page, a notice will appear on the IFAP website’s “What’s New” page and in the IFAP subscription email.

Loan Servicing and Collection
Servicing Overview
Click on the item in this box to access overview information about servicing federally-owned loans.
1-Overall Approach
2-Multiple Servicer Situations
3-Loan Transfer Situations
4-Performance Metrics and Allocations
Loan Servicing and Collection
Click on the items in this box to access loan servicing
and loan collection communications posted on IFAP.

Loan Servicing
Loan Collection

Loan Servicing and Collection
Frequently Asked Questions
Click on the item in this box to access frequently asked questions about servicing and collection of federally-owned loans.
Frequently Asked Questions
Loan Servicing and Collection
Borrower Resources
Click on the items in this box to access resources for borrowers about repaying their federally-owned loans.
Counseling Modules
How to Repay Your Loans
Income-Driven Plans
Repayment Estimator
Loan Consolidation
Forgiveness, Cancellation, and Discharge
ED Blog: Student Loans
Pick a Repayment Option
TEACH Grants
Loan Servicing and Collection
National Student Loan Data System
Click on the items in this box to access NSLDS reports, reference materials, and websites.
Reference Materials
Professional Access
Student Access
Loan Servicing and Collection
Click on the item in this box to access forms. Servicer address information for correspondence, form, and document submission is located on the right side of this page under the Addresses heading.

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