Federal Student Aid - IFAP

Publication Date: January 5, 2007

Author: G. Kay Jacks, General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Birthday of Martin Luther King, Jr. Federal Holiday Processing and Customer Service Hours

Posted on 01-05-2007

Our Federal offices as well as some of our Title IV processors and call centers will be closed on Monday, January 15, 2007 to observe the Birthday of Martin Luther King, Jr. Federal Holiday.

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, January 15, 2007, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, January 16, 2007.

Note: We are planning to execute two COD System upgrade and maintenance activities over the holiday weekend. Please refer to the "Impact on COD Processing January 13-15, 2007 " Electronic Announcement that explains these activities.

The Central Processing System (CPS) will accept data on Monday, January 15, 2007 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, January 16, 2007.

All Federal Student Aid Web sites will remain operational on the holiday.

Federal Student Aid Customer Service or Processing Center Telephone Number

Status on Birthday of Martin Luther King, Jr. Federal Holiday - Monday, January 15, 2007

Campus-Based Call Center (877) 801-7168 Closed
COD School Relations Center

DL -- (800) 848-0978
Grants -- (800) 4PGRANT
Applicant Services -- (800) 557-7394

CPS/ SAIG Technical Support (800) 330-5947 Closed

Common Services for Borrowers
Debt Collection Service Info. Center
Direct Loan Consolidation
Direct Loan Servicing Center
     - Students
     - School Services
     - Conditional Disability Discharge Unit

(800) 621-3115
(800) 557-7392

(800) 848-0979
(888) 877-7658
(888) 869-4169



Research and Customer Care Center for Schools (800) 433-7327 Closed
eZ-Audit (877) 263-0780 Closed
Federal Student Aid Information Center 4FED-AID Open
Grant Administration & Payment system (GAPS) Hotline (888) 336-8930 Closed
NSLDS Customer Service (800) 999-8219 Closed
Ombudsman (877) 557-2575 Open