Posted Date: January 23, 2017

Author:  Pamela Eliadis, Service Director, System Operations & Aid Delivery Management, Federal Student Aid

Subject: OUTAGE ALERT - Federal Student Aid Website and System Outages January 28-29, 2017

On January 28-29, 2017, we plan to execute extended website maintenance and operating system upgrades to many Federal Student Aid websites and systems. This work is in addition to the regular weekly maintenance that occurs each weekend.

This announcement provides information about the websites and systems that will be affected during the extended maintenance periods. Please review the information in this announcement and evaluate the impact on your school or organization during the periods when the affected websites and systems will be unavailable.

FSA ID Outage that Begins at 9:00 P.M. (ET) on Saturday, January 28, 2017

From 9:00 P.M. (ET) on Saturday, January 28 until 11:00 A.M. (ET) on Sunday, January 29, users will be unable to access functionality that requires an FSA ID on the following websites and systems:

  • FAFSA on the Web

  • Federal Student Aid Feedback System

  • FSA ID

  • National Student Loan Data System (NSLDS) Student Access

  • My Federal Student Aid functionality


Outage that Begins at 11:00 P.M. (ET) on Saturday, January 28, 2017

In addition to the outage described above, a second, more limited outage period will occur from 11:00 P.M. (ET) on Saturday, January 28 until 2:00 A.M. (ET) on Sunday, January 29. During this time the following websites and systems will not be available:

  • Common Origination and Disbursement (COD) System

  • CPS Web Applications Demo System (FAA Access to CPS Online Demo and FAFSA Demo)

  • e-Campus-Based (eCB)

  • Electronic Cohort Default Rate Appeals (eCDR Appeals)

  • Experimental Sites

  • eZ-Audit Datamart

  • FAA Access to CPS Online (including R2T4 on the Web)

  • FAFSA on the Web

  • Federal Student Aid Download (FSAdownload)

  • Financial Aid Toolkit

  • Financial Partners Datamart

  • Financial Partners Portal

  • FSA Conferences

  • FSA ID

  • Information for Financial Aid Professionals (IFAP) (including Default Management and Quality Assurance Program)

  • NSLDS Professional Access

  • NSLDS Professional Access Training

  • NSLDS Student Access

  • Student Aid Internet Gateway (SAIG) EDconnect, TDClient, and TDCM Portal

  • SAIG Enrollment

  • Teacher Cancellation Low Income (TCLI) Directory

  • XML Registry and Repository for Education Community

SAIG File Submission Impact on January 28-29, 2017

From 11:00 P.M. (ET) on Saturday, January 28 until 2:00 A.M. (ET) on Sunday, January 29, file transmissions via the SAIG will be interrupted. Users attempting to transmit files via the SAIG during an outage period using either EDconnect or TDClient software will receive an error message informing them that the SAIG is unavailable. Data must be transmitted at a later time, after the outage is complete.

We apologize for the inconvenience these outages may cause and appreciate your patience as we complete these important upgrades.


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