Posted Date: February 3, 2011

Author:  Susan Szabo, Chief Business Operations Officer, Federal Student Aid

Subject: School Partners Survey Information - Quarterly Web Surveys Begin February 9, 2011

As part of our ongoing efforts to ensure that Federal Student Aid and the Department of Education provide the best services possible to our school partners and, in turn, support the school community in administering the Title IV programs for students, we are implementing a School Partners Quarterly Survey. Through these surveys, we will assess our performance in terms of the ease with which our school partners are able to do business with us.

“Ease of doing business” is a key performance measure in Federal Student Aid’s new Five-Year Strategic Plan. Specifically, it aligns with the strategic goal, “Work to ensure that all participants in the system of postsecondary education funding serve the interest of students, from policy to delivery.”

An independent vendor, CFI Group, will conduct the School Partners Quarterly Survey electronically via the Web on our behalf. CFI Group plans to launch the first quarter Web surveys on February 9, 2011.

CFI Group will contact a random sample of school financial aid administrators via e-mail and provide a link to the Web survey. The notification e-mails will be sent from “Federal Student Aid, through CFI Group [surveyuser1@cfigroup.com].” The Web survey has been designed to take approximately three minutes to complete and will be conducted in a manner that ensures the anonymity of all respondents.

Note: As the school community is aware, we also solicit feedback on the services provided by our federal loan servicers after loan disbursement. These quarterly customer satisfaction surveys have a separate and exclusive focus. At this time, we do not have a servicing customer satisfaction survey simultaneously in process.

We value the participation of all schools in the administration of the Title IV programs and will use the input we receive through the surveys to assist in ensuring that we provide the best services possible to our school partners. Thank you in advance for taking the time to assist us if you are contacted.

   

End of Page