Posted Date: February 24, 2017

Author:  Pamela Eliadis, Service Director, System Operations & Aid Delivery Management, Federal Student Aid

Subject: February 24th Issue Preventing Access to Federal Student Aid Systems Requiring TFA Tokens Resolved

During the morning of Friday, February 24, 2017, Federal Student Aid became aware of an issue that prevented professional users from accessing Federal Student Aid systems that require the use of a Two Factor Authentication (TFA) token upon login. The TFA token vendor, Symantec, fully resolved the issue on their end and restored normal operations shortly before 12:00 P.M. (ET).

We regret inconveniences caused by this issue and thank the community for its patience and understanding during the unplanned outage.

   

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