Posted Date: February 27, 2017

Author:  Pamela Eliadis, Service Director, System Operations & Aid Delivery Management, Federal Student Aid

Subject: UNPLANNED OUTAGE ALERT - February 27th Issue Preventing Access to Federal Student Aid Systems Requiring TFA Tokens

Federal Student Aid is aware of an issue that is preventing some professional users from accessing Federal Student Aid systems that require the use of a Two Factor Authentication (TFA) token upon login. We are working with the TFA token vendor, Symantec, to restore normal operations.

We apologize for the inconvenience caused by this unplanned outage and thank the community for its patience and understanding while we work to resolve the issue as quickly as possible.


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