March 1, 2006
Author: General Manager
Program Operations Channel, FSA
Summary: FAFSA on
the Web Service Issue
Posted on 03-01-2006
Federal Student Aid
would like to alert you to an issue that affected FAFSA on the Web users
during the evening of February 28, 2006. While we surpassed all previous
single-day records (over 204,490 applications were successfully submitted
online), we also experienced a significant degradation of service between
8:40 p.m. and 11:40 p.m. Eastern Time, which caused many FAFSA on the
Web sessions to time-out during the application process.
As a result of last night's service degradation, and as we continue to
receive high volumes of applications during the 2006-07 peak application
period, we have invoked all processing contingencies. While we do not
anticipate further problems, we will continue to closely monitor system
performance and alert the community if we experience any further issues.
Students whose sessions timed-out before they were able to submit their
applications did not lose data and can retrieve and continue working on
their FAFSAs. Students can select "Continue Working on a Saved FAFSA"
under the "Filling Out a FAFSA" section on the FAFSA on the
Web home page (www.fafsa.ed.gov).
Again, as we continue through peak application processing we will inform
you of any other issues that arise.
If your students have any questions about this issue, the Federal Student
Aid Information Center (FSAIC) is available for assistance at 800/4-FED-AID.
If you have any questions, please contact CPS/SAIG Technical Support at
800/330-5947 (TDD/TTY 800/511-5806), or by e-mail at CPSSAIG@ed.gov.