Posted Date: March 2, 2018

Author:  Federal Student Aid

Subject: eCampus-Based Transition #4 – Campus-Based Contact Information and Website Changes Effective March 26, 2018

As explained in earlier announcements (August 29, 2017 and December 21, 2017, and February 15, 2018), Federal Student Aid is transitioning Campus-Based business processes to the Common Origination and Disbursement (COD) System in spring 2018. Implementation is planned for the period March 23–25, 2018.

In this announcement, we provide information about how the eCampus-Based (eCB) System transition will change call center contact information and website links.

Campus-Based Call Center Information and Website Changes

With the transition to the COD System for all Campus-Based activities, all call center functions will shift to the COD School Relations Center. Accordingly, at the close of business on March 23, 2018, the former Campus-Based Call Center will close and all support services will be provided by the COD School Relations Center beginning March 26, 2018. Phone numbers, email addresses, mailing addresses, and website links will change.

The table below lists the different support functions and what the new information will be. A school should evaluate and adjust its internal processes, websites, and documentation, as appropriate.

Call Center Support Function

Old Information
(Ending March 23, 2018)

New Information
(Effective March 26, 2018)

Note: Schools can no longer use the eCB website, but call center functions remain available until March.

Note: Email sent to this address after March 23, 2018 will be returned to the sender. It will not be forwarded to the COD School Relations Center.







Mailing Address (for FISAP Signature pages)

FISAP Administrator
8405 Greensboro Drive, Suite 1020
McLean, VA 22102
Note: Mail sent to this address will be forwarded until July 2018. After that time, it will be returned to the sender.

Regular Mail:
U.S. Department of Education
COD School Relations Center
P.O. Box 9003
Niagara Falls, NY 14302

Overnight Mail:
U.S. Department of Education
COD School Relations Center
2429 Military Road, Suite 200
Niagara Falls, NY 14304

We are in the process of updating all of the contact information on any applicable Federal Student Aid websites. We will also update all appropriate posted documentation, technical guides, and correspondence.

Teacher Cancellation Low Income Directory Website Change

In addition to the call center change, the Teacher Cancellation Low Income (TCLI) Directory website will move and become part of the website.

Former TCLI Website

New TCLI Directory Website
(Effective March 26, 2018)
The TCLI Directory will be added as an option under the “Obtain Aid” menu item at the bottom of the home page.

Once the site is moved, users will go to the website to use or search the TCLI Directory; users will not need to be logged in to the site to complete a search.

We are in the process of updating any applicable Federal Student Aid websites, posted documentation, and correspondence with the new website link. Schools will also have to evaluate and change their websites and documentation, as appropriate.

We appreciate the community’s support as we complete this transition work.

Additional Information

As we move through the transition project, we will provide operational guidance and updates through Electronic Announcements posted to the Information for Financial Aid Professionals (IFAP) website. Schools should continue to monitor the IFAP website for this additional Campus-Based System transition information.


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