Posted Date: March 10, 2014

Author:  Pamela Eliadis, Service Director, System Operations & Aid Delivery Management, Federal Student Aid

Subject: Federal Student Aid System Access Change - Reminder: Suspension and Deactivation of Inactive FSA User IDs and Password Reset Change

We would like to remind the community that on March 7, 2014, we implemented a change to the length of time an FSA User ID may be left unused, before it is suspended or deactivated. We also implemented a change to the FSA User ID password reset function. An FSA User ID and password are necessary to log in to all systems behind Federal Student Aid's Access and Identity Management System (AIMS).

As of March 7, 2014 and going forward, an FSA User ID that has not been used within 90 calendar days will be suspended and an FSA User ID that has not been used within 365 calendar days will be deactivated. The number of days of inactivity is unique to every user and it is immediately reset to zero whenever the user logs in to any system behind AIMS.

In addition, the number of challenge questions that a user must answer in order to reset their password has increased from one to three, and users are now prompted to establish a total of five challenge questions during the password reset process.

The systems/Web sites that are currently behind AIMS and which are affected by these changes are the Common Origination and Disbursement (COD) Web site, eCampus-Based (eCB), eCDR Appeals, Experimental Sites, FAA Access to CPS Online, Financial Partners Datamart, National Student Loan Data System (NSLDS) Professional Access, and Student Aid Internet Gateway (SAIG) Enrollment.

For a complete description of these changes, as well as instructions to reinstate a suspended or deactivated FSA User ID, refer to the electronic announcement posted to the Information for Financial Aid Professionals (IFAP) Web site on January 24, 2014.

Contact Information

If you have questions about how to reinstate an FSA User ID that has been suspended or deactivated, or how to reset your password, contact the customer service center for the specific system or Web site you need to access. Service center contact information is available on the IFAP Web site's Service Centers for Schools page or is provided on the specific Web site.

   

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