Posted Date: April 10, 2019

Author:  Federal Student Aid

Subject: OUTAGE ALERT—G5 System Outage April 24-29, 2019 – Impact to Federal Student Aid Processing and on Funds Availability for Title IV Programs

During the period of April 24-29, 2019, the Department of Education (the Department) will perform extended system maintenance to its core financial systems, including G5. Review the following information to determine how processing at your school will be affected.

G5 System Outage

From 7 p.m. Eastern time (ET) on Wednesday, April 24, 2019 through 6 a.m. ET on Monday, April 29, 2019, the G5 website will not be available. Schools will not be able to draw down or return funds during this period for the following Title IV Programs:

  • Campus-Based Programs

  • Federal Pell Grant (Pell Grant)

  • Iraq and Afghanistan Service Grant

  • Teacher Education Assistance for College and Higher Education Grant (TEACH Grant)

  • William D. Ford Federal Direct Loan (Direct Loan)

COD System Processing

From 7 p.m. ET on Wednesday, April 24, 2019 through 6 a.m. ET on Monday, April 29, 2019, the Common Origination and Disbursement (COD) System will accept Pell Grant, Iraq and Afghanistan Service Grant, TEACH Grant, and Direct Loan records. However, after 10 a.m. ET on Wednesday, April 24, 2019, Current Funding Level (CFL) changes (as a result of actual disbursements) and funding will not be processed by G5 until April 29, 2019.

All actual disbursements with a disbursement date of April 24-29 must be received, and subsequently accepted, by the COD System no later than 10 a.m. ET on Wednesday, April 24, 2019, in order to generate the appropriate funding level increase prior to the outage. Disbursements submitted by the deadline but not subsequently accepted and disbursements submitted after the deadline will be processed and funded after G5 re-opens.

Note: Generally, schools that submit records by the 10 a.m. ET deadline on Wednesday, April 24th will be able to draw those funds after 2 p.m. ET that same day.

Contact Information

We appreciate your patience and understanding as we complete the required activities during the upcoming period. If you have any questions about this announcement, contact one of the following help desks:

  • For questions related to G5, contact the G5 Hotline at 1-888-336-8930. You may also email edcaps.user@ed.gov.

  • For questions related to the COD System, contact the COD School Relations Center at 1-800-848-0978. You may also email CODSupport@ed.gov.

   

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