Posted Date: April 5, 2013
William Leith, Service Director, Program Management, Federal Student Aid
Subject: StudentLoans.gov Resources - Enhanced Loan Counseling Clarifications
On March 24, 2013, we implemented enhanced Entrance Counseling, Financial Awareness Counseling, and Exit Counseling modules on the StudentLoans.gov Web site. We previously communicated information about the enhanced loan counseling modules on March 15, 2013 and March 25, 2013.
In follow up to our posting of the previous guidance and our implementation of the enhanced loan counseling modules on StudentLoans.gov, we have received questions from schools. The questions have assisted us in identifying key clarification needs. In the attachment to this announcement titled “StudentLoans.gov Enhanced Loan Counseling Clarifications,” we take the opportunity to address those needs.
If you have questions about the information provided in this announcement, direct your questions to our contact centers as follows:
For questions about the enhanced loan counseling modules on StudentLoans.gov, COD System-generated responses, and COD System reports, contact the COD School Relations Center at 800/848-0978 or 571/392-3737. You can also e-mail CODSupport@ed.gov.
For questions about the NSLDS loan exit counseling completion reports, contact the NSLDS Customer Support Center at 800/999-8219. You can also e-mail firstname.lastname@example.org.
For questions about the EDExpress for Windows software, contact CPS/SAIG Technical Support at 800/330-5947 (TDD/TTY 800/511-5806). You can also e-mail CPSSAIG@ed.gov.
If a borrower who is signed in to StudentLoans.gov and completing one of the loan counseling modules requires technical assistance, he or she may request assistance by clicking on the Contact Us tab in the top menu bar of StudentLoans.gov. The borrower can 1) complete and submit the feedback form or 2) click on Additional Information and contact the Student Loan Support Center at the phone number provided.