Posted Date: May 08, 2009

Author: Jana Hernandes, Service Director, Operations, Federal Student Aid

Subject: Memorial Day Federal Holiday Day Processing and Customer Service Hours

Our offices as well as some of our Title IV processors and call centers will be closed on Monday, May 25, 2009 to observe the Memorial Day federal holiday.

CPS 

The Central Processing System (CPS) will accept data on Monday, May 25, 2009 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, May 26, 2009.

COD System 

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, May 25, 2009, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, May 26, 2009.

Note: We are planning to execute a COD System maintenance activity on Sunday, May 24, 2009 of the holiday weekend. Refer to the "COD Processing Update" posted on the COD Web site for an explanation of this activity.

Web Sites 

All Federal Student Aid Web sites will remain operational on the holiday.


Federal Student Aid Customer Service or Processing Center

Telephone Number

Status on Memorial Day - Monday, May 25, 2009

Campus-Based Call Center

(877) 801-7168

Closed

COD School Relations Center

  • Direct Loans

  • Grants

  • Applicant Services

 

(800) 848-0978

(800) 474-7268

(800) 557-7394

 

Closed

Closed

Closed

Common Services for Borrowers

  • Default Resolution Group

  • Direct Loan Consolidation Center

  • Direct Loan Servicing Center

    • Students

    • School Services

  • Conditional Disability Discharge Unit



(800) 621-3115

(800) 557-7392

 


(800) 848-0979

(888) 877-7658

(888) 869-4169



Closed

Closed

 


Closed

Closed

Closed

CPS/SAIG Technical Support

(800) 330-5947

Closed

Customer Service for FFEL Loans Purchased/Serviced by the Department

  • For Borrowers

  • For Schools

  • For Collections

 



(800) 508-1378

(866) 938-4750

(866) 938-4749

 



Closed

Closed

Closed

eZ-Audit

(877) 263-0780

Closed

Federal Student Aid Information Center

(800) 4-FED-AID

Closed

G5 Hotline

(888) 336-8930

Closed

NSLDS Customer Service

(800) 999-8219

Closed

Ombudsman

(877) 557-2575

Closed

Research and Customer Care Center

(800) 433-7327

Closed

   

End of Page