Posted Date: May 15, 2017

Author:  Pamela Eliadis, Service Director, System Operations & Aid Delivery Management, Federal Student Aid

Subject: FSA ID Enhancements Implemented on May 14, 2017

We are pleased to announce the FSA ID enhancements that we described in an April 18, 2017 Electronic Announcement were successfully implemented this past weekend. Students, parents, and borrowers may now add Short Message Service (SMS)/text messaging as a feature to their FSA ID accounts. After registering a mobile phone number on the FSA ID website, a user who has forgotten his or her username or password, or who has an FSA ID account that is locked, may request that a secure code be texted to the verified mobile phone. The user enters the secure code on the FSA ID website and may then continue with the process to reset the password, retrieve the username, or unlock the account.

A new fact sheet, “Creating and Using Your FSA ID,” is now available to assist users with the new processes. In addition, several new video tutorials (“How to Create Your FSA ID,” “How to Retrieve Your FSA ID Username,” and “How to Reset Your FSA ID Password”) will be available in the near future on StudentAid.gov and the FSA ID website.

For a complete description of the new SMS/text messaging feature and how to add a mobile phone number to an FSA ID account, as well as information about several other enhancements we made to improve the FSA ID experience, refer to the April 18, 2017 Electronic Announcement.

Contact Information

FSA ID information, tips, and a link to create an FSA ID are available at StudentAid.gov/fsaid. Please direct students, parents, and borrowers who have questions about the FSA ID to that page.

If additional help is needed, users should contact the customer service center for the Federal Student Aid system they are trying to access. Each Federal Student Aid website that requires the FSA ID has a link to service center support, typically under “Help” or “Contact Us.”

   

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