Posted Date: June 6, 2011

Author:  Jana Hernandes, Service Director, Operations, Federal Student Aid

Subject: Total and Permanent Disability Discharge Information - Successful Transition to Nelnet Total and Permanent Disability Servicer for Veterans Processing Completed June 1, 2011

In a May 27, 2011 Electronic Announcement posted on the Information for Financial Aid Professionals (IFAP) Web site, we informed the community that the Nelnet Total and Permanent Disability Servicer (located in Denver, CO) would soon begin processing and servicing all veterans total and permanent disability discharge referrals on behalf of the Department of Education (the Department).

We completed the necessary preparatory work, and the Nelnet Total and Permanent Disability Servicer began veterans processing on June 1, 2011. With the completion of this transition, the Nelnet Total and Permanent Disability Servicer is now the one entity that processes and services all total and permanent disability discharge assignments and referrals—both general (non veterans) and veterans—for the Department.

Veterans Processing and Customer Service Going Forward

As stated above and explained in the May 27th announcement, the Nelnet Total and Permanent Disability Servicer will now process and service all veterans total and permanent disability discharge referrals. Accordingly, we have updated the following IFAP Contact Information pages:

Note: In the updated veterans processing and customer service information, we provide a Web address for electronic application referrals (www.vetstudentloanassistance.com). This Web address and the processing of electronic application referrals will be effective July 1, 2011. The Nelnet Total and Permanent Disability Servicer can assist with questions related to the electronic application referral process.

Contact Information

We appreciate the community’s support as we have transitioned to the Nelnet Total and Permanent Disability Servicer.

If you have questions about the processing or servicing of loans assigned or referred to the Department for total and permanent disability discharge, contact the Nelnet Total and Permanent Disability Servicer outlined on the IFAP Contact Information pages identified above.

   

End of Page