Posted Date: July 7, 2011

Author:  Jana Hernandes, Service Director, Operations, Federal Student Aid

Subject: Total and Permanent Disability Discharge Information - Processing of Electronic Veterans Application Referrals by Nelnet Total and Permanent Disability Servicer Now Available

In a June 6, 2011 Electronic Announcement on the Information for Financial Aid Professionals (IFAP) Web site, we announced that the Nelnet Total and Permanent Disability Servicer began processing veterans total and permanent disability discharge referrals on June 1, 2011. The Nelnet Total and Permanent Disability Servicer is now the one entity that processes and services all total and permanent disability discharge assignments and referrals—both general (non veterans) and veterans—for the Department.

The June 6th announcement also informed the community that the processing of veterans electronic application referrals and the related Web address would be effective July 1, 2011. We are pleased to announce that veterans electronic application referrals may now be submitted via www.vetstudentloanassistance.com.

The Nelnet Total and Permanent Disability Servicer can assist with questions related to the electronic application referral process.

Reminder: Nelnet Total and Permanent Disability Servicer Customer Service

The Nelnet Total and Permanent Disability Servicer provides customer service for loan holders, schools, and borrowers. Contact information is available on the following IFAP Contact Information pages:

Contact Information

We appreciate the community’s support as we have transitioned to the Nelnet Total and Permanent Disability Servicer.

If you have questions about the processing or servicing of loans assigned or referred to the Department for total and permanent disability discharge, contact the Nelnet Total and Permanent Disability Servicer outlined on the IFAP Contact Information pages identified above.

   

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