Posted Date: July 8, 2014

Author:  Robin Minor, Chief Compliance Officer, Federal Student Aid

Subject: Employment Opportunities - Vacancy Announcement for Management and Program Analyst (GS-0343-12)

The U.S. Department of Education (ED) is looking for the best and brightest to ensure equal access to education and to promote educational excellence throughout the nation. If you are a highly motivated, creative individual who would like to be involved in establishing policies on federal financial aid for education, and distributing as well as monitoring those funds; collecting data on America's schools and disseminating research; focusing national attention on key educational issues; and prohibiting discrimination and ensuring equal access to education, ED is the place for you!

POSITION TITLE: Management and Program Analyst
DIVISION TITLE: Federal Student Aid, Program Compliance Office, Performance Improvement and Procedures Service Group
SALARY RANGE: $75,621.00 - $98,305.00
LOCATION: 1 vacancy - Washington DC Metro Area, DC
OPENING DATE: 07/03/2014
CLOSING DATE: 07/16/2014 

Federal Student Aid (FSA) is responsible for administering all aspects of the operations for the student financial assistance programs authorized under Title IV of the Higher Education Act.  The Program Compliance office is responsible for administering a program of monitoring and oversight of the institutions, guaranty agencies, lenders, and servicers participating in the Department's Title IV programs.

The Performance Improvement and Procedures Service Group (PIPSG) provides support to the School Eligibility Service Group (SESG) and the Financial Institution Oversight Service Group (FIOSG) through the development and review of policy, procedure development and refinement, training, and resolution of difficult matters.  

Performance Improvement and Procedures Service Group (PIPSG) serves as liaison to Federal Student Aid’s policy organization to provide recommendations for policy development and communicating policy decisions back to Program Compliance. Performance Improvement and Procedures Service Group (PIPSG) addresses regulatory and statutory changes with the Office of Postsecondary Education (OPE); conducts quality assurance evaluations, coordinates with Technical and Business Support Services Group (TBSSG) in the development of systems and Training of staff in the use of program compliance automated systems; and reviews and evaluates programmatic publications for consistency with established policies and procedures.


  • You must be a U.S. citizen. Security Clearance
  • Must complete a Background Investigation and fingerprint check
  • Must complete a One-year Probationary Period
  • Relocation Expenses will not be paid. Financial Disclosure.


Conducts detailed analyses of complex functions and work processes of broad administrative or technical programs and makes recommendation for improvement in the effectiveness and efficiency of work operations. Develops new methods, organizational structures, and management processes. Counsels and advises program managers on methods and procedures, surveys, reports, and control techniques. Develops and evaluates technical skills for case management staff. Conducts needs assessments. Identifies resources and instructors, and works with them to design training materials and curriculum. Serves as a liaison to FSA's policy organization to provide recommendations for polity development and communicating policy decision back to Program Compliance; represents Program Compliance in addressing regulatory and statutory changes with the office of Postsecondary Education (OPE); conducts quality assurance evaluations to determine the effectiveness of SESG and FIOSG procedures; assists SESG and FIOSG in drafting, refining, and communicating changes in business processes and procedures; coordinate with Technical and Business Support Service Group (TBSSG) in the development of systems and training of SESG and FIOSG staff in the use of the automated systems ; and reviews and evaluates program publications for consistency with policies and procedures.



WARNING! High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from best-qualified status or result in a lowered score. Your responses to the vacancy questions must be substantiated by your on-line resume. Be sure that the experience/education as described on your resume contains accurate and sufficient information that clearly supports your responses to all of the questions by addressing experience and education relevant to this position. If you exaggerate or falsify your experience, education and/or your responses to questions, your ratings can/will be changed, or you may be removed from employment consideration. You should make a fair and accurate assessment of your qualifications.

Applicants who do not respond to the application questions will be rated ineligible.

Eligible candidates will be placed for selection consideration into three (3) categories as described below:

1 - Qualified Category - Applicants who have a "Q" score between 70 and 84.99 meets the specialized experience outlined in the Minimum Qualification Requirements section of this announcement.

2 - Well Qualified Category - Applicants who have a "WQ" score between 85 and 94.99 exceeds the Minimum Qualification Requirements based on review of resume and vacancy specific questions.

3 - Best Qualified Category - Applicants who have a "BQ" score between 95 and 100 Outstanding level based on review of resume and vacancy specific questions

Do not overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification.

To perform successfully the duties of this position, applicants are expected to possess the Knowledge, Skills and Abilities (KSAs) listed below. Your answers to the on-line experience questions will serve as responses to the KSAs.

  1. Knowledge of federal Title IV statues, regulations, policies, and procedures.
  2. Ability to prioritize work and manage multiple tasks in collaboration with others.
  3. Skilled in evaluating and compiling information from multiple sources into various reports.
  4. Ability to translate analytical findings or technical information into recommendations for system updates.



All qualified candidates must have one year of specialized experience equivalent to the GS-11 level in federal services.

Examples of such experience include: identifying Title IV procedural problems in program operations using qualitative or quantitative methods; conducting studies on operating Title IV programs; studying proposed legislation or regulations for their impact on Title IV programs; researching current or new management practices for their application to Title IV programs and operations; and making Title IV improvement recommendations in reports.

NOTE: Applications must be submitted by the closing date: July 16, 2014.

Please see the job announcement at  application information.


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