Posted Date: August 30, 2011

Author:  William Leith, Service Director, Program Management, Federal Student Aid

Subject: CPS Processing on Hold Due to VA System Issue

We are alerting schools that the Central Processing System (CPS) did not process 2010-2011 or 2011-2012 application and correction data on August 29, 2011 due to an issue with the Veterans Administration (VA) system that prevented the agency match from successfully completing. This ongoing delay impacted application and correction data received for CPS processing from August 26, 2011 through August 29, 2011.

We are continuing to work with the VA to research and resolve this issue. Please monitor the IFAP Web site for additional information about this issue and the resumption of normal processing at the CPS.

Contact Information

If you have any questions, contact CPS/SAIG Technical Support at 800/330-5947 (TDD/TTY 800/511-5806) or by e-mail at CPSSAIG@ed.gov.

If your students have any questions, ask them to contact the Federal Student Aid Information Center at 800/4-FEDAID (800/433-3243) or by e-mail at FederalStudentAidCustomerService@ed.gov. TDD/TTY service is also available at 800/730-8913.

   

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