Posted Date: September 22, 2017

Author:  Mark LaVia, Executive Director, Servicing, Federal Student Aid

Subject: Loan Servicing Information - Performance Metrics and Allocation Information Now Available on the FSA Data Center

This announcement informs the community of the availability of the customer service performance results for each of the Department of Education’s (the Department’s) federal loan servicers for the following periods:

  • July 1, 2016 through September 30, 2016

  • October 1, 2016 through December 31, 2016

  • January 1, 2017 through March 31, 2017

  • April 1, 2017 through June 30, 2017

The allocations in effect from March 1, 2017 through August 31, 2017 and September 1, 2017 through February 28, 2018 are also available.

The federal loan servicers with customer service performance results and allocations are as follows:

  • CornerStone

  • FedLoan Servicing (PHEAA)

  • Granite State – GSMR

  • Great Lakes Educational Loan Services, Inc.

  • HESC/Edfinancial

  • MOHELA

  • Navient

  • Nelnet

  • OSLA

All federal loan servicer performance metric and allocation data, in addition to its accompanying explanation, is located on the FSA Data Center. This includes the customer performance results for the Quarter Ending September 30, 2016, customer performance results for the Quarter Ending December 31, 2016, customer performance results for the Quarter Ending March 31, 2017, customer performance results for the Quarter Ending June 30, 2017, and allocations in effect March 1, 2017 through August 31, 2017 as well as allocations in effect September 1, 2017 through February 28, 2018.

We value the participation of all customers in the loan servicing process and thank you for your ongoing feedback.

   

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