Posted Date: September 30, 2015

Author:  Pamela Eliadis, Service Director, System Operations & Aid Delivery Management, Federal Student Aid

Subject: OUTAGE ALERT - Federal Student Aid Web Site and System Outages October 3 and 4, 2015

On October 3 and 4, 2015, we plan to execute extended Web site maintenance and operating system upgrades to several Federal Student Aid Web sites and systems. This work is in addition to the regular weekly maintenance that occurs each weekend.

This announcement provides information about the Web sites and systems that will be affected during the extended maintenance periods. Please review the information in this announcement and evaluate the impact on your school or organization during the periods when the affected Web sites and systems will be unavailable.

October 3, 2015 SAIG File Submission Impact

From 2:00 A.M. (ET) until 11:00 A.M. (ET) on Saturday, October 3, 2015, file transmissions via the Student Aid Internet Gateway (SAIG) will be interrupted. Users attempting to transmit files via the SAIG during an outage period using either EDconnect or TDClient software will receive an error message informing them that the SAIG is unavailable. Data must be transmitted at a later time, after the outage is complete.

October 3, 2015 Outages

From 2:00 A.M. (ET) until 11:00 A.M. (ET) on Saturday, October 3, 2015, users will be unable to access many of our Web sites and systems. Users attempting to access an impacted Web site or system during this period will receive an error message informing them that the page cannot be found or that the site is unavailable due to maintenance.

  • Financial Aid Toolkit

  • Financial Partners Datamart (outage will be in effect until 8:00 P.M. ET)

  • Information for Financial Aid Professionals (IFAP) (including Default Management and Quality Assurance Program)

  • Student Aid Internet Gateway (SAIG) EDconnect, TDClient, and TDCM Portal

  • XML Registry and Repository for Education Community

October 3-4, 2015 Outages

From 12:00 A.M. (ET) on Saturday, October 3, 2015 until 3:00 P.M. (ET) on Sunday, October 4, 2015, users will be unable to access the TEACH Grant Web site. Users attempting to access these sites during the outage period will receive an error message informing them that the page cannot be found or that the site is unavailable due to maintenance.

We apologize for the inconvenience these outages may cause and appreciate your patience as we complete these important upgrades.

   

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