Posted Date: October 11, 2018

Author:  Federal Student Aid

Subject: OUTAGE ALERT—G5 System Outage November 10-19, 2018 – Impact to Federal Student Aid Processing and on Funds Availability for Title IV Programs (Updated October 17, 2018)

NOTE: On October 17, 2018, we updated this announcement to correct the disbursement date range that will be accepted by the COD System prior to the outage. Schools can only submit actual disbursements 7 calendar days in advance. As a result, the correct disbursement date range that can be submitted prior to 10 a.m. ET on Friday, November 9th is November 10th through November 16th. Disbursements with a disbursement date after November 16th will be processed and funded after the outage. In addition, we clarified that schools submitting records by the deadline on November 9th can draw those funds after 2 p.m. on November 9th.

During the period of November 10-19, 2018, the Department of Education (the Department) will perform extended system maintenance to its core financial systems, including G5. Review the following information to determine how processing at your school will be affected.

G5 System Outage

All day Saturday, November 10, 2018 through 6 a.m. Eastern time (ET) on Monday, November 19, 2018, the G5 website will not be available. Schools will not be able to draw down or return funds during this period for the following Title IV Programs:

  • Campus-Based Programs

  • Federal Pell Grant (Pell Grant)

  • Iraq and Afghanistan Service Grant

  • Teacher Education Assistance for College and Higher Education Grant (TEACH Grant)

  • William D. Ford Federal Direct Loan (Direct Loan)

COD System Processing

All day Saturday, November 10, 2018 through 6 a.m. ET on Monday, November 19, 2018, the Common Origination and Disbursement (COD) System will accept Pell Grant, Iraq and Afghanistan Service Grant, TEACH Grant, and Direct Loan records. However, after 10 a.m. ET on Friday, November 9, 2018, Current Funding Level (CFL) changes (as a result of actual disbursements) and funding will not be processed by G5 until November 19, 2018.

All actual disbursements with a disbursement date from November 10th through November 16th must be received, and subsequently accepted, by the COD System no later than 10 a.m. ET on Friday, November 9, 2018, in order to generate the appropriate funding level increase prior to the outage. Disbursements submitted by the deadline but not subsequently accepted, disbursements submitted after the deadline, and disbursements with a disbursement date after November 16th will be processed and funded after G5 re-opens.

Note: Generally, schools that submit records by the 10 a.m. ET deadline on November 9th will be able to draw those funds after 2 p.m. ET on Friday, November 9th.

Contact Information

We appreciate your patience and understanding as we complete the required activities during the upcoming period. If you have any questions about this announcement, contact one of the following help desks:

  • For questions related to G5, contact the G5 Hotline at 1-888-336-8930. You may also email edcaps.user@ed.gov.

  • For questions related to the COD System, contact the COD School Relations Center at 1-800-848-0978. You may also email CODSupport@ed.gov.

   

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