Posted Date: October 13, 2011

Author:  Jana Hernandes, Service Director, Operations, Federal Student Aid

Subject: Loan Servicing Information – Direct Loan Servicing Center (ACS) Borrower Web Site Unavailable October 13, 2011 (Update #10)

As we communicated last night, we have been closely monitoring the functioning of the new Direct Loan Servicing Center (ACS) school and borrower Web sites (October 12, 2011).  A short time ago, it became necessary to again take down the borrower Web site,  This means that the Web site is currently unavailable and when borrowers attempt to log in they will see a message about the Web site’s unavailability.

We are working with the servicer to restore normal Direct Loan Servicing Center (ACS) borrower Web site operations as soon as possible.

As previously communicated, we will keep the school community informed of status through the Information for Financial Aid Professionals (IFAP) Web site.  Please monitor the Web site for these updates.

Thank you for your continued patience and understanding.


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