Posted Date: October 25, 2019

Author:  Federal Student Aid

Subject: OUTAGE ALERT—G5 System Outage November 20-25, 2019 – Impact to Federal Student Aid Processing and on Funds Availability for Title IV Programs

During the period of November 20-25, 2019, the Department of Education (the Department) will perform extended system maintenance to its core financial systems, including G5. Review the following information to determine how processing at your school will be affected.

  • 7 p.m. Eastern time (ET) on Wednesday, November 20, 2019 through 6 a.m. ET on Monday, November 25, 2019 The G5 website will not be available. Schools will not be able to draw down or refund Campus-Based, Federal Pell Grant (Pell Grant), Iraq and Afghanistan Service Grant, Teacher Education Assistance for College and Higher Education (TEACH) Grant, or William D. Ford Federal Direct Loan (Direct Loan) funds during this period. Schools will be able to draw down or refund cash under their existing authorizations once G5 re-opens.

  • 7 p.m. ET on Wednesday, November 20, 2019 through 6 a.m. ET on Monday, November 25, 2019 – The Common Origination and Disbursement (COD) System will accept Pell Grant, Iraq and Afghanistan Service Grant, TEACH Grant, and Direct Loan records. However, after 9 a.m. ET on Wednesday, November 20, 2019, Current Funding Level (CFL) changes (as a result of actual disbursements) and funding will not be processed until G5 re-opens.
  • All actual disbursements with a disbursement date from November 20, 2019 through November 25, 2019 must be received and subsequently accepted by the COD System no later than 9 a.m. ET on Wednesday, November 20, 2019, in order to generate the appropriate funding level increase prior to the G5 shutdown. Disbursements submitted by the deadline but not subsequently accepted, disbursements submitted after the deadline, and disbursements with a disbursement date after November 25, 2019 will be funded once G5 re-opens.

    Note: Generally, schools that submit records by the 9 a.m. ET deadline on Wednesday, November 20th will be able to draw those funds after 2 p.m. ET that same day.

Contact Information

We appreciate your patience and understanding as we complete the required activities during the upcoming period. If you have any questions about this announcement, contact one of the following help desks:

  • For questions related to G5, contact the G5 Hotline at 1-888-336-8930 or email edcaps.user@ed.gov.
  • For questions related to the COD System, contact the COD School Relations Center at 1-800-848-0978. You may also email CODSupport@ed.gov.

   

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