Posted Date: October 30, 2009

Author: Jana Hernandes, Service Director, Operations, Federal Student Aid

Subject: Veterans Day Federal Holiday Processing and Customer Service Hours

Our Federal offices as well as some of our Title IV processors and call centers will be closed on Wednesday, November 11, 2009 to observe the Veterans Day Federal Holiday.

CPS

The Central Processing System (CPS) will accept data on Wednesday, November 11, 2009 but will not process new Institutional Student Information Records (ISIRs) until Thursday, November 12, 2009.

COD System

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Wednesday, November 11, 2009, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Thursday, November 12, 2009.

Web Sites

All Federal Student Aid Web sites will remain operational on the holiday.


Federal Student Aid Customer Service or Processing Center

Telephone Number

Status on Veterans Day – Wednesday, November 11, 2009

Campus-Based Call Center

(877) 801-7168

Closed

COD School Relations Center

  • Direct Loans

  • Grants

  • Applicant Services

 

(800) 848-0978

(800) 474-7268

(800) 557-7394

 

Open

Open

Open

Common Services for Borrowers

  • Default Resolution Group

  • Direct Loan Consolidation Center

  • Conditional Disability Discharge Unit



(800) 621-3115

(800) 557-7392

(888) 869-4169



Open

Open

Open

CPS/SAIG Technical Support

(800) 330-5947

Open

eZ-Audit

(877) 263-0780

Closed

Federal Student Aid Information Center

(800) 4-FED-AID

Closed

G5 Hotline

(888) 336-8930

Closed

Loan Servicing Centers for Schools

  • Department of Education Student Loan Servicing Center (ACS)

  • Direct Loan Servicing Center - School Services

  • FedLoan Servicing (PHEAA)

  • Great Lakes Educational Loan Services, Inc.

  • Nelnet

  • Sallie Mae



(866) 938-4750


(888) 877-7658


(800) 655-3813

(888) 686-6919


(866) 463-5638

(888) 272-4665



Open


Open


Closed

Open


Closed

Open

Loan Servicing Centers for Students

  • Department of Education Student Loan Servicing Center (ACS)

  • Direct Loan Servicing Center

  • FedLoan Servicing (PHEAA)

  • Great Lakes Educational Loan Services, Inc.

  • Nelnet

  • Sallie Mae



(800) 508-1378


(800) 848-0979

(800) 699-2908

(800) 236-4300


(888) 486-4722

(800) 722-1300



Open


Open

Closed

Open


Closed

Open

NSLDS Customer Service

(800) 999-8219

Open

Ombudsman

(877) 557-2575

Closed

Research and Customer Care Center

(800) 433-7327

Closed

   

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