Posted Date: November 13, 2009

Author: Jana Hernandes, Service Director, Operations, Federal Student Aid

Subject: Thanksgiving Day Federal Holiday Processing and Customer Service Hours

Our Federal offices as well as some of our Title IV processors and call centers will be closed on Thursday, November 26, 2009 to observe the Thanksgiving Day Federal holiday. In addition, some of the Title IV processors and call centers will be closed on Friday, November 27, 2009.

CPS

The Central Processing System (CPS) will accept data on Thursday, November 26, 2009 and Friday, November 27, 2009 but will not process new Institutional Student Information Records (ISIRs) until Monday, November 30, 2009.

COD System

The Common Origination and Disbursement (COD) School Relations Center will close at 3:00 P.M. (ET) on Wednesday, November 25, 2009 and reopen at 8:00 A.M. (ET) on Friday, November 27, 2009.

The COD System will accept and process data from schools and send back responses/acknowledgments on Thursday, November 26, 2009, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Friday, November 27, 2009.

Web Sites

All Federal Student Aid Web sites will remain operational on the holiday.

Federal Student Aid Customer Service or Processing Center

Telephone Number

Status on Thanksgiving Day - Thursday, November 26, 2009

Status on Friday, November 27, 2009 (the day after Thanksgiving Day)

Campus-Based Call Center

(877) 801-7168

Closed

Open

COD School Relations Center

  • Direct Loans

  • Grants

  • Applicant Services

 

(800) 848-0978

(800) 474-7268

(800) 557-7394

 

Closed

Closed

Closed

 

Open

Open

Open

Conditional Disability Discharge Unit

(888) 869-4169

Closed

Open

CPS/SAIG Technical Support

(800) 330-5947

Closed

Closed

Default Resolution Group

(800) 621-3115

Closed

Open

Direct Loan Consolidation Center

(800) 557-7392

Closed

Open

eZ-Audit

(877) 263-0780

Closed

Open

Federal Student Aid Information Center

(800) 4-FED-AID

Closed

Open

G5 Hotline

(888) 336-8930

Closed

Open

Loan Servicing Centers for Schools

  • Department of Education Student Loan Servicing Center (ACS)

  • Direct Loan Servicing Center - School Services

  • FedLoan Servicing (PHEAA)

  • Great Lakes Educational Loan Services, Inc.

  • Nelnet

  • Sallie Mae



(866) 938-4750


(888) 877-7658


(800) 655-3813

(888) 686-6919


(866) 463-5638

(888) 272-4665



Closed


Closed


Closed

Closed


Closed

Closed



Open


Open


Closed

Closed


Closed

Closed

Loan Servicing Centers for Students

  • Department of Education Student Loan Servicing Center (ACS)

  • Direct Loan Servicing Center

  • FedLoan Servicing (PHEAA)

  • Great Lakes Educational Loan Services, Inc.

  • Nelnet

  • Sallie Mae



(800) 508-1378


(800) 848-0979

(800) 699-2908

(800) 236-4300


(888) 486-4722

(800) 722-1300



Closed


Closed

Closed

Closed


Closed

Closed



Open


Open

Closed

Closed


Closed

Closed

NSLDS Customer Service

(800) 999-8219

Closed

Closed

Ombudsman

(877) 557-2575

Closed

Open

Research and Customer Care Center

(800) 433-7327

Closed

Open

   

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