Posted Date: December 14, 2018

Author:  Federal Student Aid

Subject: Loan Servicing Information - Performance Metrics and Allocation Information Now Available on the FSA Data Center

This announcement informs the community of the availability of the customer service performance results for each of the Department of Education’s (the Department’s) federal loan servicers for the following periods:

  • January 1, 2018 through March 31, 2018

  • April 1, 2018 through June 30, 2018

The allocations in effect from September 1, 2018 through February 28, 2019 are also available.

The federal loan servicers with customer service performance results and allocations are as follows:

  • CornerStone

  • FedLoan Servicing (PHEAA)

  • Granite State – GSMR

  • Great Lakes Educational Loan Services, Inc.

  • HESC/Edfinancial

  • MOHELA

  • Navient

  • Nelnet

  • OSLA

All federal loan servicer performance metric and allocation data, in addition to its accompanying explanation, is located on the FSA Data Center. This includes the customer performance results for the Quarter Ending March 31, 2018, customer performance results for the Quarter Ending June 30, 2018, and allocations in effect September 1, 2018 through February 28, 2019.

We value the participation of all customers in the loan servicing process and thank you for your ongoing feedback.

   

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