Federal Student Aid - IFAP
   

Publication Date: December 15, 2006

Author: G. Kay Jacks, General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Christmas Day and New Year's Day Federal Holiday Processing and Customer Service Hours

Posted on 12-15-2006

Our Federal offices as well as our Title IV processors and call centers will be closed on Monday, December 25, 2006 to observe the Christmas Day Federal holiday and again on Monday, January 1, 2007 to observe the New Year's Day Federal holiday.

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, December 25, 2006 and on Monday, January 1, 2007, but schools will not be able to receive any Federal funds on those days. Requests for changes in funding levels and for funds will not be processed until Tuesday, December 26, 2006 and Tuesday, January 2, 2007, respectively.

The Central Processing System (CPS) will accept data on Monday, December 25, 2006 and on Monday, January 1, 2007 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, December 26, 2006 and Tuesday, January 2, 2007, respectively. The 2007-2008 FAFSA on the Web application will be available to students and parents beginning on January 1, 2007.

All Federal Student Aid Web sites will remain operational on the holidays.

Federal Student Aid Customer Service or Processing Center Telephone Number

Status on Christmas Day Federal Holiday - Monday, December 25, 2006

Status on New Year's Day Federal Holiday - Monday, January 1, 2007
Campus-Based Call Center (877) 801-7168 Closed Closed
COD School Relations Center

DL -- (800) 848-0978
Grants -- (800) 4PGRANT
Applicant Services -- (800) 557-7394

Closed Closed
CPS/ SAIG Technical Support (800) 330-5947 Closed Closed

Common Services for Borrowers
Debt Collection Service Info. Center
Direct Loan Consolidation
Direct Loan Servicing Center
     - Students
     - School Services
     - Conditional Disability Discharge Unit


(800) 621-3115
(800) 557-7392



(800) 848-0979
(888) 877-7658
(888) 869-4169


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Research and Customer Care Center for Schools (800) 433-7327 Closed Closed
eZ-Audit (877) 263-0780 Closed Closed
Federal Student Aid Information Center 4FED-AID Closed Open
Grant Administration & Payment system (GAPS) Hotline (888) 336-8930 Closed Closed
NSLDS Customer Service (800) 999-8219 Closed Closed
Ombudsman (877) 557-2575 Closed Closed