052120 NewCallCtrHrsCODSchoolRelEffectiveMay2620

Author
Federal Student Aid
Subject
New Call Center Hours for COD School Relations Center Effective May 26, 2020

On May 26, 2020, the hours for the COD School Relations Center will change. The new hours will be as follows:

Call Center

New call center hours effective May
26, 2020…

Replaces old call centers hours…

COD School
Relations Center

8 a.m.–8 p.m. Eastern time (ET)

8 a.m.–11 p.m. ET

There should be minimal impact on schools as the call center receives very few calls between the hours of 8–11 p.m. (data shows an average of two calls per day during the 3-hour period). However, schools should adjust their processes and documentation accordingly.

We are in the process of updating the contact information on any applicable Federal Student Aid websites and in posted documentation, technical guides, and correspondence.

We appreciate the community’s support as we make this change.

Contact Information

If you have additional questions, contact the COD School Relations Center at 1-800-848-0978. You may also email CODSupport@ed.gov.