Customer Service

The Financial Partners channel is committed to working with our community to ensure quality service.

If you have questions and/or concerns regarding our business or the content of the FP Portal, please contact us at:

U.S. Mail

U.S. Department of Education
Federal Student Aid
Financial Partners Services
830 First St., N.E., 11th Floor
Washington, D.C. 20202


(202) 275-0913



If you are experiencing technical difficulty on the FP Portal and need technical help, please contact us at the e-mail address listed above.