Help - Contact Information - Health Education Assistance Loan (HEAL) Program for Borrowers

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Health Education Assistance Loan (HEAL) Program for Borrowers

From fiscal year 1978 through fiscal year 1998, the Health Education Assistance Loan (HEAL) Program insured loans made by participating lenders to eligible graduate students in schools of medicine, osteopathy, dentistry, veterinary medicine, optometry, podiatry, public health, pharmacy, chiropractic, or in programs in health administration and clinical psychology. It is no longer possible to obtain a new HEAL Program loan. The making of new HEAL Program loans was discontinued on September 30, 1998.

On July 1, 2014, the HEAL Program was transferred from the U.S. Department of Health and Human Services to the U.S. Department of Education.

For Borrowers Not in Default

A borrower who is not in default on his or her HEAL Program loans and who has an account-related question should contact the borrower’s lender or lender servicer using the contact information provided by the lender or lender servicer.

For Borrowers in Default

A borrower who is in default on his or her HEAL Program loans and who has an account-related question should contact the Debt Collection Center using the following contact information:

For mail sent via U.S. Postal Service:

HHS Program Support Center
Accounting Services, Debt Collection Center
Mailstop 10230B
7700 Wisconsin Ave, Suite 8-8110D
Bethesda, MD 20857

For mail sent via UPS or FedEx:

HHS Program Support Center
Accounting Services, Debt Collection Center
Mailstop Seventh Floor
7700 Wisconsin Ave, Suite 8-8110D
Bethesda, MD 20814

Phone: 301/492-4664

For General HEAL Information

A member of the community who has a general HEAL Program question should contact the HEAL Program Team using the following contact information:

Phone: 844/509-8957

Email: HEAL@ed.gov

Office Hours: 8:00 a.m. – 4:30 p.m. (ET), Monday through Friday.