Help - Contact Information - Service Centers for Schools

Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

To jump to another "Contact Information" section, please click Service Center for Students, Federal Student Aid Offices, or Quick Reference to Call Centers (PDF).

For questions about loan repayment or other loan servicing issues, a school can contact the appropriate loan servicing center. – Click here for Loan Servicing Center Information.

Service Centers for Schools

  • Closed School Contacts

    Questions about school closure, unresolved discharge issues, and closed school student services.

    Phone: 800-4-FED-AID (800-433-3243)

  • COD School Relations Center

    For questions related to the Common Origination and Disbursement (COD) System, the Campus-Based
    programs, or Iraq and Afghanistan Service Grant, Pell Grant, TEACH Grant, and Direct Loan processing.

    COD School Relations Center: 1-800-848-0978
    Student Loan Support Center: 1-800-557-7394

  • CPS/SAIG Technical Support and the TFA Support Center

    For questions related to the Central Processing System (CPS), the Student Aid Internet Gateway (SAIG),
    web products such as FAA Access to CPS Online, and assistance with software products such as EDconnect
    and EDExpress. Questions related to Two Factor Authentication (TFA) tokens may also be directed here.

    Phone: 800-330-5947

  • Default Resolution Group, Greenville

    For questions related to defaulted loan assignments and Pell Grant Overpayments.

    Phone: 903-259-3877

  • eZ Audit

    Questions about financial statements and compliance audits through the web.

    Phone: 877-263-0780

  • Foreign School Contacts

    For questions related to Direct Loan Setup actions and Direct Loan Processing for foreign schools.

    Phone: Click on “More” for detailed contact information

  • G5 Hotline

    For questions related to G5, the Department of Education's electronic system for grants management and
    payments.

    Phone: 1-888-336-8930 (no cost per call)

  • Health Education Assistance Loan (HEAL) Program for Lenders and Lender Servicers

    For questions related to the Health Education Assistance Loan (HEAL) Program.

    Phone: Click on “More” for detailed contact information.

  • Loan Consolidation for Loan Holders and Servicers

    For questions related to the Direct Consolidation Loan application process.

    Phone: Click on “More” for detailed contact information.

  • National Student Loan Data System (NSLDS)

    For questions related to NSLDS functions such as student eligibility, overpayments, loan history, and enrollment reporting.

    Phone: 800-999-8219

  • PEPS Help Desk

    For connectivity interruptions, access or other PEPS application questions, please email FSA_PEPS@ed.gov.

  • Total and Permanent Disability Discharge and Veterans Disability Discharge

    For questions related to the disability discharge process.

    Phone: 888-303-7818

Loan Servicing Centers for Schools

For questions about loan repayment or other loan servicing issues, a school can contact the appropriate loan servicing center.

  • CornerStone
  • ECSI Federal Perkins Loan Servicer
  • FedLoan Servicing (PHEAA)
  • Granite State - GSMR
  • Great Lakes Educational Loan Services, Inc.
  • HESC/Edfinancial
  • MOHELA
  • Navient
  • Nelnet
  • OSLA Servicing