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Help - Contact Information

Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

COD School Relations Center

For questions related to the Common Origination and Disbursement (COD) System, the Campus-Based programs, or Iraq and Afghanistan Service Grant, Pell Grant, TEACH Grant, and Direct Loan processing.

COD School Relations Center: 1-800-848-0978
Student Loan Support Center: 1-800-557-7394
Fax: 1-877-623-5082
Office Hours: 8:00 a.m. - 11:00 p.m. (ET), Monday through Friday.

General COD:

COD Communications
COD School Testing
COD System Interface Issues
COD Web Processing
Current Funding Level
Custom System (Mainframe) Assistance
Document/Batch Processing
Reports and Data Requests (all programs)

Campus-Based Programs:

Campus-Based Funding
Community Service Waivers
Perkins Default Reduction Assistance Process (DRAP)
Perkins Excess Liquid Capital
Perkins Liquidation
Teacher Cancellation Low Income Directory
Underuse Waivers
Work Colleges

Iraq and Afghanistan Service Grant Program:

Web Award and Disbursement Processing (2010-2011 Award Year and forward)

TEACH Grant Program:

Agreement to Serve
Initial and Subsequent Counseling
Reconciliation and Closeout

Pell Grant Program:

Administrative Cost Allowance
ESOA, MRR, and POP Questions
Lifetime Eligibility Used (LEU)
Post-Deadline Processing
Verification Status Code Processing

Direct Loan Program:

Direct Loan Participation Requests
Master Promissory Notes (Electronic and Paper)
Direct PLUS Loan Credit Checks/Appeals
Direct PLUS Loan Endorser Application Questions
Direct PLUS Loan Requests
Reconciliation and Closeout
Refunds of Cash
Reports website

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