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Help - Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

CPS/SAIG Technical Support and the TFA Support Center

For questions related to the Central Processing System (CPS), the Student Aid Internet Gateway (SAIG), web products such as FAA Access to CPS Online, and assistance with software products such as EDconnect and EDExpress. Questions related to Two Factor Authentication (TFA) tokens may also be directed here.

Phone: 800-330-5947

TDD: 800-511-5806

Fax: 319-665-7662

Email: CPSSAIG@ed.gov; for questions specific to TFA, email TFASupport@ed.gov

Office Hours: 8:00 a.m. - 8:00 p.m. (ET), Monday through Friday


Technical support includes assistance with the following:

FAFSA and Correction Processing
FAA Access to CPS Online (faaaccess.ed.gov)
Return of Title IV Funds (R2T4) on the Web
CPS Web Demonstration Site
SAIG Enrollment and Participation (fsawebenroll.ed.gov)
SAIG Network Password Changes and Resets
SAIG Transmission Errors
CPS Batch Status
Rejected EDE Records and Batches
Restore Batches to Customers' Mailboxes
CPS Test System
Custom/Combo/Mainframe Support
FSAdownload (fsadownload.ed.gov)
Two Factor Authentication (TFA) Tokens
Software Assistance: EDExpress, Direct Loan (DL) Tools, EDconnect

 
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