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Help - Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

Default Prevention Assistance

Federal Student Aid is committed to assisting schools with efforts that educate students about their loan repayment obligation, encourage successful repayment, and address delinquent repayment when it occurs. By employing evaluation, prevention, and outreach activities, schools can work in advance to reduce the risk of default by their students. Ultimately, this intervention will assist schools in managing their cohort default rates.

For questions related to default prevention, contact us at: defaultpreventionassistance@ed.gov.

For consolidated delinquency and default prevention resources, refer to the Default Prevention Resource Information web page.

Other Default-Related Assistance 

In addition to default prevention assistance, Federal Student Aid provides cohort default rate (CDR) support for schools and default resolution support for student and parent borrowers. Our federal loan servicers also provide delinquency and default prevention support for schools and borrowers.

For questions related to CDRs, refer to the Operations Performance Division page.

For questions related to default resolution, refer to the Default Resolution Group page.

For questions related to federal loan servicer delinquency and default prevention support for schools, refer to the Loan Servicing Centers for Schools page.

For questions related to federal loan servicer delinquency and default prevention support for borrowers, refer to the Loan Servicing Centers for Students page.

 
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