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Help - Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or email us at fsa.customer.support@ed.gov.

Foreign School Contacts

Authorized personnel at eligible schools located outside the United States (commonly referred to as foreign schools) use functionality within the U.S. Department of Education’s (the Department’s) Common Origination and Disbursement (COD) System to process William D. Ford Federal Direct Loan (Direct Loan) Program loans for eligible U.S. students who attend their schools. Before a foreign school may begin participating in the Direct Loan Program, it must request COD System and website access, and complete funding related actions.


For detailed information about the Direct Loan Setup actions for foreign schools, go to the Foreign School Information page.


If you have questions or need assistance with COD System processing, contact the COD School Relations Center at 800/848-0978 or 571/392-3737.

 
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