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Help - Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

Health Education Assistance Loan (HEAL) Program for Lenders and Lender Servicers

From fiscal year 1978 through fiscal year 1998, the Health Education Assistance Loan (HEAL) Program insured loans made by participating lenders to eligible graduate students in schools of medicine, osteopathy, dentistry, veterinary medicine, optometry, podiatry, public health, pharmacy, chiropractic, or in programs in health administration and clinical psychology. It is no longer possible to obtain a new HEAL Program loan. The making of new HEAL Program loans was discontinued on September 30, 1998.

On July 1, 2014, the HEAL Program was transferred from the U.S. Department of Health and Human Services to the U.S. Department of Education.

For questions related to the HEAL Program, use the contact information listed below.

HEAL - General

Phone: 844/509-8957

Email: HEAL@ed.gov

Office Hours: 8:00 a.m. – 4:30 p.m. (ET), Monday through Friday.

HEAL - Claims

Email: HEALClaims@ed.gov

Mailing Address:

Mail Sent via U.S. Postal Service Mail Sent via UPS or FedEx
Claim Submission
and Total and
Permanent Disability
U.S. Department of Education
Federal Student Aid/Business Operations/
HEAL Operation Services Group/
Processing Division/Branch B
50 United Nations Plaza
Mail Box No. 1200
Room No. 5140
San Francisco, CA 94102
U.S. Department of Education
Federal Student Aid/Business Operations/
HEAL Operation Services Group/
Processing Division/Branch B
50 United Nations Plaza
Room No. 5140
San Francisco, CA 94102
Other Collections
Issues
HHS Program Support Center
Accounting Services, Debt Collection Center
Mailstop 10230B
7700 Wisconsin Avenue, Suite 8-8110D
Bethesda, MD 20857
HHS Program Support Center
Accounting Services, Debt Collection Center
Mailstop Seventh Floor
7700 Wisconsin Avenue, Suite 8-8110D
Bethesda, MD 20814

 
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