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Help - Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

Operations Performance Division

School Default Rates – Operations Performance Division calculates and disseminates school cohort default rates and processes appeals/adjustments/challenges to the default rate data.

Phone: 202-377-4259 (Calls responded to within 24-48 hours)
Email: fsa.schools.default.management@ed.gov
Website: https://ifap.ed.gov/DefaultManagement/DefaultManagement.html

Lender and Guaranty Agency Default Rates – Operations Performance Division calculates and disseminates lender and guaranty agency default rates and processes data corrections to the default rate data.

Phone: 202-377-3053 (Calls responded to within 24-48 hours)
Website: https://www2.ed.gov/offices/OSFAP/defaultmanagement/lga.html

Other Default-Related Assistance 

In addition to cohort default rate assistance, Federal Student Aid provides default prevention support for schools and default resolution support for student and parent borrowers.

For questions related to default prevention, refer to the Default Prevention Assistance page.

For questions related to default resolution, refer to the Default Resolution Group page.

 
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