Help - Contact Information
Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.
Total and Permanent Disability Discharge and Veterans Disability Discharge
The U.S. Department of Education (the Department) has one contact point, the Nelnet Total and Permanent Disability Servicer, for borrowers seeking assistance with all total and permanent disability (TPD) discharge questions.
Phone: 888/303-7818
Fax: 303/696-5250
TDD/TTY: A borrower who is hearing-impaired may web chat with a representative by visiting the total and permanent disability website and clicking on "Chat Now".
Special Assistance Team: A borrower who has special needs and requires assistance navigating the total and permanent disability discharge process simply needs to request assistance when he or she contacts the Nelnet Total and Permanent Disability Servicer.
Website: disabilitydischarge.com
Email: disabilityinformation@nelnet.net
Office Hours:
Office Hours: 8:00 a.m. – 8:00 p.m. (ET), Monday through Friday. 8:00 a.m. – 7:00 p.m. (ET), Saturday.
Mailing Address:
U.S. Department of Education
P.O. Box 87130
Lincoln, NE 68501
For overnight delivery:
U.S. Department of Education
121 South 13th Street, Suite 201
Lincoln, NE 68508
