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Help - Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

Loan Servicing Centers for Schools

  • CornerStone


    Phone: 877/336-7397
    Fax: 801/366-8415
    Web site: www.MyCornerStoneLoan.org
    E-mail: CampusContact@mycornerstoneloan.org
    Office Hours: 6:00 a.m. - 7:00 p.m. (MT), Monday through Thursday. 6:00 a.m. – 5:00 p.m. (MT), Friday.

  • ECSI Federal Perkins Loan Servicer


    Phone: 866/313-4130
    Fax: 844/365-8103
    E-mail: Clientsupport@efpls.com
    Office Hours: 8:00 a.m. - 8:00 p.m. (ET), Monday through Friday.

    Note: For assistance specific to the Perkins Loan Assignment System, contact 844/301-2620 (8:00 a.m. – 5:00 p.m. (ET), Monday through Friday).

  • FedLoan Servicing (PHEAA)


    Phone: 800/655-3813
    Fax: 717/720-1628
    Web site:     myfedloan.org
    E-mail: schoolsupport@myfedloan.org
    Office Hours: 8:00 a.m. - 9:00 p.m. (ET), Monday through Friday.

  • Granite State - GSMR


    Phone: 800/303-8353
    Fax: 603/227-5441
    Web site: www.gsmr.org
    E-mail: schoolcontact@gsmr.org
    Office Hours: 8:00 a.m. – 5:00 p.m. (ET), Monday through Friday.

  • Great Lakes Educational Loan Services, Inc.


    Phone: 888/686-6919
    Fax: 866/632-0590
    Web site: schools.mygreatlakes.org
    E-mail: clientservices@glhec.org
    Office Hours: 7:00 a.m. - 6:30 p.m. (CT), Monday through Thursday. 7:00 a.m. - 6:00 p.m. (CT), Friday.

  • HESC/Edfinancial


    Phone: 855/845-1001
    Fax: 865/692-6378
    Web site: www.edfinancial.com/DLSchools
    E-mail: Schools@Edfinancial.com
    Office Hours: 8:00 a.m. – 8:30 p.m. (ET), Monday through Thursday. 8:00 a.m. – 6:00 p.m. (ET), Friday.

  • MOHELA


    Phone: 888/866-4353
    Fax: 866/222-7060
    Web site: www.mohela.com/schools
    E-mail: schoolrelations@mohela.com
    Office Hours: 8:00 a.m. - 5:00 p.m. (CT), Monday through Friday.

  • Navient


    Phone: 888/272-4665
    Fax: 800/828-0250
    Web site: www.Navient.com
    E-mail: collegeserv@navient.com
    Office Hours: 8:00 a.m. – 9:00 p.m. (ET), Monday through Thursday. 8:00 a.m. – 8:00 p.m. (ET), Friday.

  • Nelnet


    Phone: 866/463-5638
    Fax: 888/274-9876
    Web site: www.nelnetloanservicing.com
    E-mail: ssc@nelnet.net
    Office Hours: 8:00 a.m. - 8:00 p.m. (ET), Monday through Friday.

  • OSLA Servicing


    Phone: 405/556-9224
    Fax: 405/415-4424
    Web site: www.osla.org
    E-mail: dlss@osla.org
    Office Hours: 8:00 a.m. - 5:00 p.m. (CT), Monday through Friday.

 
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